VR4VET is an Erasmus+ KA2 project, coordinated by Gradia College (FI), aimed to develop competences in customer service of VET students in 5 branches: hospitality, consultancy, hairdressing and beauty and retail.
For this purpose, we have developed a virtual reality environment where students can face different situations very common on these sectors, receiving feedback on their performance.

The purpose of using virtual reality is to complement training offered by VET schools with the advantages of this technology:

• • A safe environment where failure does not have consequences.
  • Infinite possibilities for repetition.
  • Engaging capacity of virtual reality by immersing oneself in a due context.

In November last year we started the pilot of the environment and the different domains in the schools participating in the project (Gradia, ROC van Amsterdam, Aarhus Tech, and HETEL´s schools Egibide and Sopeña Bilbao). So far 15 teachers from partner organisations have piloted the scenarios, both in English and in national languages, and the feedback received is being used by Provrex, also partner in the project, to make corrections and improve the user experience.
In March 2025 we are opening the pilot to students, being the final test before making VR4VET open to any school or company which wants to use it to improve customer service training to students and workers.

For more information about the project, you can contact Mrs. Marika Peltonen, project coordinator: marika.peltonen@gradia.fi.

ᝰ🖋️ Author of the article: Tamara Rodríguez, International coordinator | Heziketa Teknikoko Elkartea (HETEL)

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